Returns, Exchanges, Refunds

All clothing items are made to order so PLEASE be sure to select your correct size. Use the sizing chart and read the product description for help finding the right size. There are only exchanges for incorrect sizes, no refunds!

Be sure your shipping address is correct and that you can be home to receive your package(s). If you cannot be home at the time of delivery, if possible, try to use another address where the package can be delivered securely with less chance of theft or loss.

Manufacturer Error or Damaged Goods

Please file a claim for a damaged or wrong item within 1 week (7 days) of the ship date. This is so there is adequate time to receive items and address issues from across the globe.

  • Take clear photos of the damage or error.
  • Take a clear photo of the packing slip
  • Send email with photos and description of damage to support@shopstarborn.com.
  • When your email claim has been reviewed and the damage has been confirmed, a replacement item will be shipped to you.

Carrier Damage or Error

If you notice damage from shipping on your purchased items or there is confusion about its delivery, please resolve those issues with your carrier. All orders should have tracking information provided to make it easier to keep tabs on them.

  • If your item was damaged during shipping, as in it appears to have been dropped or smashed within the box for example, please reach out to your carrier to resolve the issue.
  • If your package has not been delivered in a reasonable amount of time, it is possible it was lost during transit or sitting at the wrong post office. Contact your carrier to trace its whereabouts.
  • If your package has been marked as delivered but you have not received it, it is possible it was delivered to the wrong address, or it it possible that it was stolen. Contact your carrier to determine what was the most likely cause and if they can resolve the matter with you.

Exchanges

Items are made to order thus there are only exchanges for incorrect sizes, no refunds. Please file a claim for a an exchange within 2 weeks (14 days) of the ship date.

  • Take clear photos of any damage.
  • Take a clear photo of the packing slip
  • Send email with photos attached and note the new item / size you need to support@shopstarborn.com.
  • Once your email claim has been reviewed and the exchange has been approved, a replacement item in the new desired size will be shipped to you.

If no size fits you correctly because of design, a refund can be offered.

  • Take clear photos of the products not fitting properly.
  • Take a clear photo of the packing slip.
  • Send email with photos and description of clothing not fitting to support@shopstarborn.com.
  • Once your email claim has been reviewed and the exchange has been approved, a replacement item in the new desired size will be shipped to you.

Pins with Rhinestones

If you own a pin created by any artist in the Starborn Universe Collective and the Swarovski rhinestone crystal detaches or is lost, you can ship it back to have a new rhinestone attached. You will need to cover the cost of shipping. File a claim by following these steps:

  • Take a clear photo of the pin front without the crystal.
  • Take a clear photo of the back of the pin.
  • Send email with photos and write your claim for a replacement rhinestone to support@shopstarborn.com.
  • Once your email claim has been reviewed and the replacement has been approved, shipping instructions will be emailed to you.